Natalie's

Have questions?

We have the answers.

  • Who owns the company?

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    Marygrace, Bobby, Natalie & Lucy Sexton

  • When & where was the company started?

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    1989 in Vero Beach, FL

  • Where is the company based out of?

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    Ft. Pierce, FL

  • What days do we produce juice?

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    5 days a week, excluding Saturdays & Sundays (except for emergencies).

  • Who is the CEO?

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    Marygrace Sexton

  • Who is on the label of our juice?

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    Marygrace when she was a child.

  • What is your production process?

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    Our production process is much simpler than that of other juice companies:
    • We hand select the highest quality fruits & vegetables to squeeze our juices.
    • We squeeze our juices daily & to-order in small batches. We do not keep inventory of our juice like other brands.
    • Our juices are gourmet pasteurized at the minimum temperature, for the minimum amount of time, to retain quality & nutrition. All of our juices have a short shelf life, ensuring that the nutrients are still present in the juice. Juices that have up to 90-day shelf life are typically pasteurized at high temperatures for extended periods of time.
    • Our juices are clean label & have no preservatives, no concentrates, no flavor packs, no GMOs, & no artificial ingredients. It is our passion and purpose to produce minimal ingredient juices to ensure our consumers receive a source of authentic nutrition.

  • What is the difference between Gourmet Pasteurized, HPP & Pasteurized (Industrial strength) juice?

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    • Gourmet Pasteurized: Minimum time & temperature, 30-45 day shelf life.
    • High-Pressure Processing (HPP): (cold-pressed) Subjecting product in a chamber to high levels of pressure, 60 day shelf life.
    • Pasteurized (Industrial Strength): High temperatures, multiple treatments, 90 day or more shelf life.

  • What does clean label mean?

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    We believe in being a transparent food source for our consumers. We do not add any preservatives, concentrates, flavor packs or hidden ingredients. Our juices are squeezed, bottled & shipped immediately.

  • Are your juices produced in a facility that contains allergens?

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    No, our juices are not produced in a facility that sources allergen ingredients.

  • Where do you source your fruits & vegetables from?

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    We source from local & regional farmers to ensure we support the livelihoods of our surrounding community first. For ingredients that we cannot find in our region, we look toward fellow American growers whenever possible. Click here for more information.

  • Why does the juice change flavors throughout the year?

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    We squeeze Florida oranges and grapefruit all 12 months of the year. There are over 15 different orange varieties & 11 different grapefruit varieties grown in Florida, each with their own unique flavor, color & aroma. We strive to produce a juice with a consistent flavor profile; however, there will always be a variation in taste due to the varieties of oranges & grapefruit used. We always use the sweetest, most mature Florida fruit available to make your juice.

  • How do you squeeze Florida citrus during the offseason?

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    Once the fruit is picked in April, we store our fruit in cold storage units at 33 degrees from May-October. They remain mature & fresh in a refrigerated atmosphere.

  • What is the difference between a CA orange & a FL orange?

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    CA: Desert grown, thicker peel, high acid ration & low brix. (95% retail)
    FL: Tropical climate, higher humidity, thin peel, more juice, lower acid ratio, higher brix. (95% juiced)

  • Is your juice organic?

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    The only organic juice we offer is the Organic Orange Juice. All of the other juices are not Organic. 

  • Is your juice from concentrate?

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    If you reference the back of our label on the ingredient panel it says contains 100% juice which is an indication that this is not a product that is from concentrate. Should a product be from concentrate, it will indicate there is water in the ingredients. Our nutrition panels are transparent; for example, our orange juice has just 1 ingredient: Orange Juice.

  • Is the juice diluted with water?

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    No! We provide you with a wholesome source of nutrition by never adding water to dilute our juices. We give you the juice that is in the fruit - nothing more & nothing less!
    *Exception: Water is one of the main ingredients in our Natural Lemonade & Strawberry Lemonade.

  • Are there added sugars in the juice?

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    Our juices have absolutely no added sugars. The sugars found in our juices are the natural sugars from the fruit. It’s as if you are eating the fruit itself.
    *Exception: Our line of Lemonades & Teas are sweetened with natural pure cane sugar from Florida.

  • Does our juice contain pesticides/GMOs?

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    We regularly test our juice for pesticides & herbicides that are approved by the Florida department of citrus. We consistently find that we have no traces of either in our products. Our team is diligent in ensuring our products are safe & wholesome for our consumers health & enjoyment.

  • Are there preservatives or additives of any kind?

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    There are absolutely no preservatives or additives of any kind in our juices. We believe in keeping our process simple & producing clean label products. We squeeze the fruit & give you the juice. Why change perfection?

  • What causes the juice to separate?

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    Juice separation is caused by the active enzymes breaking down in the juice.

  • Are the juices gluten free?

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    Yes, all of Natalie’s juices are gluten free.

  • Are your juices vegan?

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    Yes, all of our products are vegan. Clean practices. Clean label juice.

  • Is your juice pulp free?

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    Our juices are squeezed fresh, therefore there is pulp in our juices. This ensures you receive the maximum amount of nutrition in every sip.

  • Are your bottles BPA free?

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    We use HDPE & PET bottles which are both safe for food grade use & do not contain BPA or Phthalates. Our new PET bottles are also Recycle 1.

  • Are the juices Kosher, & who is the Kosher validation through?

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    Yes, our juices are Kosher. Our validation is through The Orthodox Union.

  • What does the fish on the label mean?

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    The Christian fish is our way of giving thanks to God for His many blessings over the 30 years of business.

  • Can our juice be used as a raw juice cleanse?

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    Our juices are not intended to be used as a cleanse. At Natalie's, we believe in taking a holistic approach to overall health, & shy away from short-term fixes or fad diets. We envision our Holistic Juices playing a consistent & useful role as part of a well-balanced, health-conscious diet.

  • Can you freeze the juice?

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    Unfortunately, we typically do not take claim to shelf life once a customer or consumer has chosen to freeze our chilled product. There are too many factors that can affect the quality of the product once it leaves our facility that we do not have control over. This is why we recommend our consumers and customers use or disburse Natalie’s juice by the expiration date located on the front of the bottle. Once you choose to freeze the product, product quality is something we cannot guarantee anymore because we no longer have direct control. Lastly, the bottle is susceptible to expansion and may leak.

  • Is the juice safe for pregnant women to consume?

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    Yes! Our juices are 100% safe for pregnant women to drink. Gourmet Pasteurization means that our juices are pasteurized at the minimum time & temperature to retain quality & nutrition. We strive to produce juices that are fresh & safe for our consumers’ consumption.

  • Does the juice need to stay refrigerated?

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    Yes! In order to maintain freshness & quality, our juices must remain refrigerated at 38°F.

  • Why is shelf life important?

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    The shelf life of a product is a good indicator of how fresh a product really is. If you see a long shelf life, it is likely that the product has gone through industrial processing & has added preservatives. The shorter the shelf life, the fresher the product!

  • Where are the expiration codes on the bottle?

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    The expiration codes are printed in black & are found directly above the label on the front of the juice. We do not recommend the consumption or sale of our product once it has expired.

  • Is the packaging recyclable?

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    Yes, all of our packaging from our bottles, labels, caps, boxes & even box tape is made in America, & is 100% recyclable.

  • Do we have coupons for specific flavors?

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    We do not have product specific coupons. Rather, we have brand coupons that work on all products we produce. If you sign up for our newsletter on our website, you will receive our e-blasts that include updates, promotions & coupons.

  • Can I purchase juice at your Fort Pierce Facility?

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    Unfortunately, we do not have a store front at our facility. However, if you reach out to us in advance we would love to meet you & coordinate a time for you to stop in and say hello!

  • Do we offer plant tours?

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    Typically, we do not do tours for public due to safety regulations however, we do encourage consumers & fans to stop by our office to receive free juice & Natalie’s swag.

  • Do you ship juice directly to consumers?

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    Yes, we have an online store where you can purchase our traditional & our holistic juices. Please visit: Online Store

  • What are functional beverages? *Holistic Juice Line*

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    A functional beverage is a drink intended to convey a health benefit. Functional beverages have increased in demand among people who want specific health benefits from their foods & beverages. Both convenience & health have been identified as important factors in the consumer decision-making process. Our functional juices are a special blend of botanicals, traditional spices & superfoods mindfully crafted to promote health, wellness & nutrition. Some help reduce inflammation, some aid in digestion, some boost the immune system, others promote calm. Check them out to see which would work best for you.

  • Why did Natalie's choose to HPP for the new line of juices vs. Gourmet Pasteurization? *Holistic Juice Line*

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    Many of our customers have asked us for HPP (aka cold-pressed) juices & it's a process that appeals to a large segment of the juice drinking market. In an effort to reach even more people with our juices, we decided to introduce Cold-Pressed processing with the launch of our new line of holistic juices. Fans of our Gourmet Pasteurization will be glad to hear we'll still be processing our existing line using that method. Both Gourmet Pasteurization & Cold-Pressed methods allow Natalie's to neutralize harmful bacteria & meet FDA food safety standards - without having to resort to high heat pasteurization or preservatives - which can adversely affect the quality & taste of our juices.

  • Does HPP provide better quality products than Gourmet Pasteurization? *Holistic Juice Line*

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    Both HPP and Gourmet Pasteurization allow us to produce minimally processed, authentically fresh juices that taste great and enhance our customers’ lives. No matter what method we use, our goal at Natalie’s is always to deliver the most authentic, freshest and best tasting juice possible, using the fewest ingredients and with no added artificial ingredients, sugars or preservatives. We always let our customers know exactly how our juice is produced and what ingredients are in it.

  • Your traditional Natalie’s juices have a 30 day shelf life but your HPP juices have up to 60 day shelf life, why? *Holistic Juice Line*

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    The HPP method does allow for a longer shelf life, but that’s a good thing because it lets us ship to further locations, including globally, and reach more retailers, so even more people have a chance to taste the Natalie’s difference. Our juices still have the shortest shelf life in the industry and it’s important to keep them refrigerated because we don’t use preservatives to extend their shelf life like other juice brands do.

  • Why did you choose to produce your new holistic juice line when the functional beverage category is becoming increasingly more competitive and saturated? *Holistic Juice Line*

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    Natalie’s is one of the most authentic and trusted juice brands on the market. Our customers rely on us to offer juices that support and enhance their lifestyles and our new Holistic Juice line will give them even more options to do just that, from a brand they already know & trust.

  • I noticed these juices are not low sugar items, why? What type of sugar is added? *Holistic Juice Line*

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    Our Holistic Juices, just like all of our other juices, contain NO added sugars. The sugar content, listed on the nutrition label, represents the sugar that’s naturally found in the fruit and other blended ingredients. Everybody needs some sugar in their diet, and the best sugar to consume is that which occurs naturally in fruits and vegetables. We welcome the upcoming change in labeling laws that will require all brands to list amounts of natural sugar and added sugar separately, so customers can clearly identify the type of sugar present and steer clear of juices with added sugars.

  • What makes these functional juices different than the others on shelf? *Holistic Juice Line*

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    As with all our juices, it comes down to the quality of the ingredients, the minimal processing & our promise not to use preservatives or artificial ingredients. Our Holistic Juices are clean, plant-based & authentically crafted. One of its biggest differentiators is just how delicious they taste. Drink one & find out for yourself!

  • Why is this new juice line called the Holistic Juice Line? *Holistic Juice Line*

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    We wanted to differentiate this line from our other juices, so our customers would easily understand these are juices that are specifically formulated to help the body, naturally and in different ways. Whether it’s boosting the immune system, lowering inflammation or just promoting a sense of calm, these juices have holistic qualities that benefit the mind, body & soul & address a variety of holistic needs.

  • What certifications do these juices have? *Holistic Juice Line*

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    Our holistic line is certified Kosher, GMO-free and adhere to the highest standards of the US Food and Drug Administration and local laws.
    *Exception: Our Aura juice is not Kosher certified.

  • Is this a juice cleanse? *Holistic Juice Line*

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    No, our Holistic Juice Line was not designed to be a juice cleanser. At Natalie's, we believe in taking a holistic approach to overall health, & shy away from short-term fixes or fad diets. We envision our Holistic Juices playing a consistent & useful role as part of a well-balanced, health-conscious diet.

  • Are these juices plant based? What is plant based food? *Holistic Juice Line*

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    Yes. Plant-based foods are foods derived exclusively from vegetables, fruits, botanicals, herbs & spices. Our juices are not produced with any allergens. We use no nuts of any kind in our facility.

  • What is the difference between herbs & spices? *Holistic Juice Line*

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    Natalie's has carefully selected special health-promoting botanicals & spices when formulating our line of Holistic Juices. It's funny, many people confuse spices with herbs when they actually are very different parts of the plant. Herbs come from the green, leafy portion of the plant, while spices come from the roots, stem, bark or even ground seeds of the plant. The ginger, pepper & turmeric you find in our Holistic Juices are spices & we always source the very freshest we can find. We also use botanicals, which consists of the flower portion of the plant.

  • What are botanicals? *Holistic Juice Line*

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    A botanical is a plant or plant part - including flowers, leaves & stems - that's traditionally valued for its therapeutic properties. They are commonly used to maintain health & prevent disease.

  • What is your shipping schedule? *E-commerce*

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    If your order is submitted Monday BEFORE 12pm, it will ship same-day & arrive Wednesday.
    If your order is submitted Monday AFTER 12pm, it will ship Tuesday & arrive Thursday.
    If your order is submitted Tuesday BEFORE 12pm, it will ship same-day & arrive Thursday
    If your order is submitted Tuesday AFTER 12pm, it will ship Wednesday & arrive Friday.
    If your order is submitted Wednesday BEFORE 12pm, it will ship same-day & arrive Friday.
    If your order is submitted Wednesday AFTER 12pm, it will ship the following Monday & arrive Wednesday.
    If your order is submitted Thursday – Sunday, it will ship the following Monday & arrive Wednesday.

    *Product must be placed in a refrigerator the same day it arrives, our product is heat sensitive & can spoil if left outside for an extended period of time. We recommend immediately refrigerating the product, if that is not possible, refrigerate it between 1 & 2 hours of delivery.

  • How much do you charge for shipping? *E-commerce*

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    2-Day shipping is included in the price listed.

  • How long will it take for my package to arrive? *E-commerce*

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    All Orders are shipped 2-day mail. Natalie’s is truly a fresh product, in order to ensure that our customers receive the freshest juice we require a shorter transit time.

  • Do I have to sign for my delivery? *E-commerce*

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    No signature is required to receive your delivery.

  • Can I expedite my order? *E-commerce*

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    No, all orders are shipped 2-Day only.

  • What shipping carrier is delivering my package? *E-commerce*

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    The xarrier used for all of Natalie’s shipments is UPS 2-Day.

  • What if I refuse my delivery? *E-commerce*

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    Please contact us at orders@oijc.com should you decide to refuse your order. Please include your order number in the subject of the e-mail.

  • What happens if I received spoiled product? *E-commerce*

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    Natalie’s is truly a fresh product and must be kept cold at all times. In an unlikely event your juice is spoiled due to heat exposure during transit, please e-mail us at orders@oijc.com within 24 hours of delivery. PHONE SUBMISSIONS WILL NOT BE ACCEPTED.

    Please include the following:
    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

    *If we are not notified within 24 hours we will not replace or offer a refund for your order.

  • Do you ship to a PO box? *E-commerce*

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    No, we are unable to deliver to a PO Box.

  • Can I refund or return my order? *E-commerce*

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    We do not accept refunds or returns. We will only refund E-commerce orders for damaged or spoiled products. We want you to be fully satisfied with your purchase. In the unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail.

  • What if my shipment arrives damaged? *E-commerce*

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    In the unlikely event that your package arrives damaged, please email us at orders@oijc.com.
    Please include the following:

    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

  • My package never arrived. *E-commerce*

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    In the unlikely event that your package does not arrive, please email us at orders@oijc.com. Please include your order number in the subject of the e-mail.

  • Can I cancel or change my order? *E-commerce*

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    Any cancelations or changes to your order must be received within 3 hours of placing the order. Please email us at orders@oijc.com with any cancelations or changes. Please include your order number in the subject of the e-mail.

  • Do you ship internationally? *E-commerce*

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    No, we do not ship internationally. However, please sign up for our Email List to stay informed on all Natalie’s news.

  • Do you ship to every state in the United States? *E-commerce*

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    Almost! We ship to 48 states in the Continental US. This does not include, Alaska, Hawaii & Puerto Rico.

  • Do we accept refunds? *E-commerce*

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    We want you to be fully satisfied with your purchase. In the unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail. We evaluate each case individually.

  • Where can I find my order number? *E-commerce*

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    Order numbers can be found on your order confirmation e-mail sent to you moments after purchase.

  • How can I find out the status of my order? *E-commerce*

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    Once your order is on its way, you will receive a shipping notification via email. Should you have difficulty finding this notification, please email us at orders@oijc.com and we will be happy to assist.

  • Can I buy a physical gift card? *E-commerce*

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    No, not at this time.

  • Does Natalie’s offer coupons or discounts? *E-commerce*

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    Yes, please stay informed by signing up for our Email Blast!

  • Do you sell the holistic juices in stores? *E-commerce*

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    Yes, please visit our Find A Store page to locate a store near you.

  • What payment methods do you accept? *E-commerce*

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    We accept American Express, Discover Card, MasterCard, PayPal & Visa.

  • Is it Secure shopping? *E-commerce*

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    Your orders & personal information are secure. Our site uses the industry-standard Secure Sockets Layer (SSL) technology to encrypt & protect your information as it travels across the Internet.

  • Do you use cookies on your website? *E-commerce*

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    We use cookies to help improve your shopping experience. We never use cookies to store confidential information like passwords or credit card information. Please note: you must have "Cookies" enabled to use the shopping features on this site.

  • How does the juice stay at the desired temperature & fresh while shipping? *E-commerce*

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    The juice is shipped in a styrofoam cooler box with frozen ice packs. The ice packs only stay frozen for a short amount of time between 24-48 hours if kept cold.