Natalie's

Have questions?

We have the answers.

  • What does clean label mean?

    view answer

    We believe in being a transparent food source for our consumers. We do not add any preservatives, concentrates, flavor packs or hidden ingredients. Our juices are squeezed, bottled and shipped immediately.

  • Why is shelf life important?

    view answer

    The shelf life of a product is a good indicator of how fresh a product really is. If you see a long shelf life, it is likely that the product has gone through industrial processing and has added preservatives. The shorter the shelf life, the fresher the product!

  • Are there added sugars in the juice?

    view answer

    Our juices have absolutely no added sugars. The sugars found in our juices are the natural sugars from the fruit. It’s as if you are eating the fruit itself.
    *Exception: Our line of Lemonades and Teas are sweetened with natural pure cane sugar from Florida.

  • Are there preservatives or additives of any kind?

    view answer

    There are absolutely no preservatives or additives of any kind in our juices. We believe in keeping our process simple and producing clean label products. We squeeze the fruit and give you the juice. Why change perfection?

  • Is the juice diluted with water?

    view answer

    No! We provide you with a wholesome source of nutrition by never adding water to dilute our juices. We give you the juice that is in the fruit - nothing more and nothing less!
    *Exception: Water is one of the main ingredients in our Natural Lemonade and Strawberry Lemonade.

  • Are the juices gluten free?

    view answer

    Yes, all of Natalie’s juices are gluten free.

  • What does the fish on the label mean?

    view answer

    We are blessed for the opportunities God has given us. We give glory and honor to Him by having the Christian fish displayed on our packaging.

  • What does Gourmet Pasteurized mean?

    view answer

    Gourmet Pasteurized means we pasteurize at the minimum temperature, for the minimum amount of time, to ensure your juice retains optimum nutrition, enzymatic activity, and unrivaled freshness.

  • What is the difference between Gourmet Pasteurized, HPP and Pasteurized (Industrial strength) juice?

    view answer

    Gourmet Pasteurized: minimum time and temperature, 26 day shelf life
    High Pressure Processing (HPP): (cold pasteurization) subjecting product in a chamber to high levels of pressure, 30-45 day shelf life
    Pasteurized (Industrial Strength): high temperatures, multiple treatments, 90 day or more shelf life

  • Does the juice need to stay refrigerated?

    view answer

    Yes! In order to maintain freshness and quality, our juices must remain refrigerated at 38° F.

  • Where are the expiration codes on the bottle?

    view answer

    The expiration codes are printed in black and are found directly above the label on the front of the jug.

  • Why does the juice change flavors throughout the year?

    view answer

    We squeeze Florida oranges and grapefruit all 12 months of the year. There are over 15 different orange varieties and 11 different grapefruit varieties grown in Florida, each with their own unique flavor, color and aroma. We strive to produce a juice with a consistent flavor profile; however, there will always be a variation in taste due to the varieties of oranges and grapefruit used. We always use the sweetest, most mature Florida fruit available to make your juice.

  • How do you squeeze Florida citrus during the offseason?

    view answer

    Once the fruit is picked in April, we store our fruit in cold storage units at 33 degrees from May-October. They remain mature and fresh in a refrigerated atmosphere.

  • Is the packaging recyclable?

    view answer

    Yes, all of our packaging from our bottles, labels, caps, boxes and even box tape is made in America and is 100% recyclable.

  • Where do you source your fruits and vegetables from?

    view answer

    We source from local and regional farmers to ensure we support the livelihoods of our surrounding community first. For ingredients that we cannot find in our region, we look toward fellow American growers whenever possible. Click here for more information.

  • Is your juice Pulp free?

    view answer

    Our juices are squeezed fresh, therefore there is pulp in our juices. This ensures you receive the maximum amount of nutrition in every sip.

  • Do you ship juice directly to consumers?

    view answer

    Due to the freshness of our juice, our product has to be overnighted. At this time, we have an online store where you can purchase our Orange Juice & holistic juices. However, if you’d like for us to ship any of our other traditional juices directly to your home, we’d be happy to provide you with the cost of juice + shipping. Please email customer.service@oijc.com with your request.

  • Can I purchase juice at your Fort Pierce Facility?

    view answer

    Unfortunately, we do not have a store front at our facility. However, if you reach out to us in advance we would love to meet you & coordinate a time for you to stop in and say hello!

  • What is your shipping Schedule? *Holistic line only*

    view answer

    If your order is submitted Monday BEFORE 12pm, it will ship same-day and arrive Wednesday.
    If your order is submitted Monday AFTER 12pm, it will ship Tuesday and arrive Thursday.
    If your order is submitted Tuesday BEFORE 12pm, it will ship same-day and arrive Thursday
    If your order is submitted Tuesday AFTER 12pm, it will ship Wednesday and arrive Friday.
    If your order is submitted Wednesday BEFORE 12pm, it will ship same-day and arrive Friday.
    If your order is submitted Wednesday AFTER 12pm, it will ship the following Monday and arrive Wednesday.
    If your order is submitted Thursday – Sunday, it will ship the following Monday and arrive Wednesday.

    *Product must be placed in a refrigerator the same day it arrivers, our product is heat sensitive and can spoil if left outside for an extended period of time. We recommend between 1 and 2 hours of delivery.

  • How much do you charge for shipping? *Holistic line only*

    view answer

    2 Day Shipping is included in the price listed.

  • How long will it take for my package to arrive? *Holistic line only*

    view answer

    All Orders are shipped 2-day mail. Natalie’s is truly a fresh product, in order to ensure that our customers receive the freshest juice we require a shorter transit time.

  • Can I expedite my order? *Holistic line only*

    view answer

    No, all orders are shipping 2 Day only.

  • Do I have to sign for my delivery? *Holistic line only*

    view answer

    No signature is required to receive your delivery.

  • What Shipping Carrier is delivering my package? *Holistic line only*

    view answer

    The Carrier used for all of Natalie’s shipments is UPS 2 Day.

  • What if I Refuse my delivery? *Holistic line only*

    view answer

    Please contact us at orders@oijc.com should you decide to refuse your order. Please include your order number in the subject of the e-mail.

  • What happens if I received spoiled product? *Holistic line only*

    view answer

    Natalie’s is truly a Fresh product and must be kept cold at all times. In an unlikely event your juice is spoiled due to heat exposure during transit, please e-mail us at orders@oijc.com within 24 hours of delivery.
    Please include the following:

    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

    *If we are not notified within 24 hours we will not replace or offer a refund for your order.

  • Do you ship to a PO Box? *Holistic line only*

    view answer

    No, we are unable to deliver to a PO Box.

  • Returns *Holistic line only*

    view answer

    We do not accept returns. We want you to be fully satisfied with your purchase.
    In an unlikely event that you are dissatisfied, please email us at orders@oijc.com

    with any questions or concerns. Please include your order number in the subject
    of the e-mail.

  • What if my shipment arrives damaged? *Holistic line only*

    view answer

    In an unlikely event that your package arrives damaged, please email us at orders@oijc.com.
    Please include the following:

    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

  • My package never arrived. *Holistic line only*

    view answer

    In an unlikely event that your package does not arrive, please email us at orders@oijc.com. Please include your order number in the subject of the e-mail.

  • Can I Cancel or change my Order? *Holistic line only*

    view answer

    Any cancelations or changes to your order must be received within 3 hours of placing the order. Please email us at orders@oijc.com with any cancelations or changes. Please include your order number in the subject of the e-mail.

  • Do you ship internationally? *Holistic line only*

    view answer

    No, we do not ship internationally. However, please sign up for our email list to stay informed on all Natalie’s news:
    https://bit.ly/2IGnXMl

  • Do you ship to every state in the United States? *Holistic line only*

    view answer

    Almost! We ship to 48 states in the Continental US. This does not include, Alaska, Hawaii and Puerto Rico.

  • Do we accept refunds? *Holistic line only*

    view answer

    We want you to be fully satisfied with your purchase. In an unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail. We evaluate each case individually.

  • Where can I find my order number? *Holistic line only*

    view answer

    Order numbers can be found on your order confirmation e-mail sent to you moments after purchase.

  • How can I find out the status of my order? *Holistic line only*

    view answer

    Once your order is on its way, you will receive a shipping notification via email. Should you have difficulty finding this notification, please email us at orders@oijc.com and we will be happy to assist.

  • Can I buy a physical gift card? *Holistic line only*

    view answer

    No, not at this time.

  • Does Natalie’s offer coupons or discounts? *Holistic line only*

    view answer

    Yes, please stay informed by signing up for our e-mail blast! https://bit.ly/2IGnXMl

  • Do you sell this product in stores? *Holistic line only*

    view answer

    Yes, please visit our find a store page to locate a store near you.

    orchidislandjuice.com/where-to-buy

  • What Payment Methods do you accept? *Holistic line only*

    view answer

    We accept American Express, Discover Card, MasterCard and Visa.

  • Secure Shopping *Holistic line only*

    view answer

    Your orders and personal information are secure. Our site uses the industry standard Secure Sockets Layer (SSL) technology to encrypt and protect your information as it travels across the Internet.

  • Do you use Cookies on your website? *Holistic line only*

    view answer

    We use cookies to help improve your shopping experience. We never use cookies to store confidential information like passwords or credit card information. Please note: you must have "Cookies" enabled to use the shopping features on this site.

  • How does the Juice stay at the desired temperature and fresh while shipping? *Holistic line only*

    view answer

    The juice is shipped in a styrofoam cooler box with 6 frozen ice packs. The ice packs only stay frozen for a short amount of time between 24-48 hours if kept cold.