Natalie's

Order / Shipping Policies

  • What is your shipping Schedule?

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    If your order is submitted Monday BEFORE 12pm, it will ship same-day and arrive Wednesday.
    If your order is submitted Monday AFTER 12pm, it will ship Tuesday and arrive Thursday.
    If your order is submitted Tuesday BEFORE 12pm, it will ship same-day and arrive Thursday
    If your order is submitted Tuesday AFTER 12pm, it will ship Wednesday and arrive Friday.
    If your order is submitted Wednesday BEFORE 12pm, it will ship same-day and arrive Friday.
    If your order is submitted Wednesday AFTER 12pm, it will ship the following Monday and arrive Wednesday.
    If your order is submitted Thursday – Sunday, it will ship the following Monday and arrive Wednesday.

    *Product must be placed in a refrigerator the same day it arrivers, our product is heat sensitive and can spoil if left outside for an extended period of time. We recommend between 1 and 2 hours of delivery.

  • How much do you charge for shipping?

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    2 Day Shipping is included in the price listed.

  • How long will it take for my package to arrive?

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    All Orders are shipped 2-day mail. Natalie’s is truly a fresh product, in order to ensure that our customers receive the freshest juice we require a shorter transit time.

  • Can I expedite my order?

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    No, all orders are shipping 2 Day only.

  • Do I have to sign for my delivery?

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    No signature is required to receive your delivery.

  • What Shipping Carrier is delivering my package?

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    The Carrier used for all of Natalie’s shipments is UPS 2 Day.

  • What if I Refuse my delivery?

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    Please contact us at orders@oijc.com should you decide to refuse your order. Please include your order number in the subject of the e-mail.

  • What happens if I received spoiled product?

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    Natalie’s is truly a Fresh product and must be kept cold at all times. In an unlikely event your juice is spoiled due to heat exposure during transit, please e-mail us at orders@oijc.com within 24 hours of delivery.
    Please include the following:

    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

    *If we are not notified within 24 hours we will not replace or offer a refund for your order.

  • Do you ship to a PO Box?

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    No, we are unable to deliver to a PO Box.

  • Returns

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    We do not accept returns. We want you to be fully satisfied with your purchase.
    In an unlikely event that you are dissatisfied, please email us at orders@oijc.com

    with any questions or concerns. Please include your order number in the subject
    of the e-mail.

  • What if my shipment arrives damaged?

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    In an unlikely event that your package arrives damaged, please email us at orders@oijc.com.
    Please include the following:

    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

  • My package never arrived.

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    In an unlikely event that your package does not arrive, please email us at orders@oijc.com. Please include your order number in the subject of the e-mail.

  • Can I Cancel or change my Order?

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    Any cancelations or changes to your order must be received within 3 hours of placing the order. Please email us at orders@oijc.com with any cancelations or changes. Please include your order number in the subject of the e-mail.

  • Do you ship internationally?

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    No, we do not ship internationally. However, please sign up for our email list to stay informed on all Natalie’s news:
    https://bit.ly/2IGnXMl

  • Do you ship to every state in the United States?

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    Almost! We ship to 48 states in the Continental US. This does not include, Alaska, Hawaii and Puerto Rico.

  • Do we accept refunds?

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    We want you to be fully satisfied with your purchase. In an unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail. We evaluate each case individually.

  • Where can I find my order number?

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    Order numbers can be found on your order confirmation e-mail sent to you moments after purchase.

  • How can I find out the status of my order?

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    Once your order is on its way, you will receive a shipping notification via email. Should you have difficulty finding this notification, please email us at orders@oijc.com and we will be happy to assist.

  • Can I buy a physical gift card?

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    No, not at this time.

  • Does Natalie’s offer coupons or discounts?

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    Yes, please stay informed by signing up for our e-mail blast! https://bit.ly/2IGnXMl

  • Do you sell this product in stores?

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    Yes, please visit our find a store page to locate a store near you.

    orchidislandjuice.com/where-to-buy

  • What Payment Methods do you accept?

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    We accept American Express, Discover Card, MasterCard and Visa.

  • Secure Shopping

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    Your orders and personal information are secure. Our site uses the industry standard Secure Sockets Layer (SSL) technology to encrypt and protect your information as it travels across the Internet.

  • Do you use Cookies on your website?

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    We use cookies to help improve your shopping experience. We never use cookies to store confidential information like passwords or credit card information. Please note: you must have "Cookies" enabled to use the shopping features on this site.

  • How does the Juice stay at the desired temperature and fresh while shipping?

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    The juice is shipped in a styrofoam cooler box with 6 frozen ice packs. The ice packs only stay frozen for a short amount of time between 24-48 hours if kept cold.