Natalie's

Order / Shipping Policies

  • What is your shipping schedule?

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    Any orders received Monday – Wednesday by 9am will ship same day and arrive in 2 days.
    Any orders received Wednesday after 9am – Sunday will ship following Monday and arrive in 2 days.

    *Product must be placed in a refrigerator the same day it arrives, our product is heat sensitive & can spoil if left outside for an extended period of time. We recommend immediately refrigerating the product, if that is not possible, refrigerate it between 1 & 2 hours of delivery.

  • How much do you charge for shipping?

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    Expedited Day Shipping is included in the price listed.

  • How long will it take for my package to arrive?

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    All orders are shipped Expedited mail. Natalie’s is truly a fresh product, in order to ensure that our customers receive the freshest juice we require a shorter transit time.

  • Can I expedite my order?

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    No, all orders are shipped Expedited.

  • Do I have to sign for my delivery?

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    No signature is required to receive your delivery.

  • What shipping carrier is delivering my package?

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    The carrier used for all of Natalie’s shipments is UPS.

  • What if I refuse my delivery?

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    Please contact us at orders@oijc.com should you decide to refuse your order. Please include your order number in the subject of the e-mail.

  • What happens if I received spoiled product?

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    Natalie’s is truly a fresh product & must be kept cold at all times. In the unlikely event your juice is spoiled due to heat exposure during transit, please e-mail us at orders@oijc.com within 24 hours of delivery.
    PHONE SUBMISSIONS WILL NOT BE ACCEPTED.
    Please include the following:

    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

    *If we are not notified within 24 hours we will not replace or offer a refund for your order.

  • Do you ship to a PO Box?

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    No, we are unable to deliver to a PO Box.

  • Can I refund or return my order?

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    We do not accept refunds or returns. We will only refund E-commerce orders for damaged or spoiled products. We want you to be fully satisfied with your purchase. In the unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail.

  • What if my shipment arrives damaged?

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    In the unlikely event that your package arrives damaged, please email us at orders@oijc.com.
    Please include the following:
    -Your order number in the subject of the e-mail.
    -Pictures of the bottles as well as the box
    -Pictures of the front bottle codes located above the front label

  • My package never arrived.

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    In the unlikely event that your package does not arrive, please email us at orders@oijc.com. Please include your order number in the subject of the e-mail.

  • Can I cancel or change my order?

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    Any cancelations or changes to your order must be received within 3 hours of placing the order. Please email us at orders@oijc.com with any cancelations or changes. Please include your order number in the subject of the e-mail.

  • Do you ship internationally?

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    No, we do not ship internationally. However, please sign up for our email list to stay informed on all Natalie’s news:
    https://bit.ly/2IGnXMl

  • Do you ship to every state in the United States?

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    Almost! We ship to 48 states in the Continental US. This does not include Alaska, Hawaii & Puerto Rico.

  • Do we accept refunds?

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    We want you to be fully satisfied with your purchase. In the unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail. We evaluate each case individually.

  • Where can I find my order number?

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    Order numbers can be found on your order confirmation e-mail sent to you moments after purchase.

  • How can I find out the status of my order?

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    Once your order is on its way, you will receive a shipping notification via email. Should you have difficulty finding this notification, please email us at orders@oijc.com and we will be happy to assist.

  • Can I buy a physical gift card?

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    No, not at this time.

  • Does Natalie’s offer coupons or discounts?

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    Yes, please stay informed by signing up for our e-mail blast!
    https://oijc.us19.list-manage.com/subscribe?u=43e8bd7597d714d338cfb7827&id=43e60a4fcc

  • Do you sell this product in stores?

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    Yes, please visit our find a store page to locate a store near you.

    orchidislandjuice.com/where-to-buy

  • What payment methods do you accept?

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    We accept American Express, Discover Card, MasterCard & Visa.

  • Is it secure shopping?

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    Your orders & personal information are secure. Our site uses the industry-standard Secure Sockets Layer (SSL) technology to encrypt & protect your information as it travels across the Internet.

  • Do you use cookies on your website?

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    We use cookies to help improve your shopping experience. We never use cookies to store confidential information like passwords or credit card information. Please note: you must have "Cookies" enabled to use the shopping features on this site.

  • How does the juice stay at the desired temperature & fresh while shipping?

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    The juice is shipped in a styrofoam cooler box with frozen ice packs. The ice packs only stay frozen for a short amount of time between 24-48 hours if kept cold.